The Forrester Wave represents one of the industry’s most thorough and detailed analysis of CFM platform vendors. Vendors are rated on 40 criteria that cover current offering, strategy, and market presence.

Medallia was evaluated for its world class Customer Experience solutions and ranked highest in current offering and strategy.

Medallia also scored among the highest in criteria that CX professionals might care about most, like:

Scalability
Usability and Accessibility
Security
Professional Services
Employee Experience and Recognition
View the full report and learn why Forrester Research Inc., positioned Medallia as a leader.