Today’s IT leaders don’t have the time nor the resources to effectively respond to the needs of their ever-demanding workforce. It’s time for CIOs to stop running the IT department and start transforming the business; only through transforming the way in which they deploy and service the workforce can CIOs accomplish this paramount task.

Organizations must now embrace a future that improves the workforce experience in order to offload cumbersome and time-intensive tasks.

In September 2018, Dell commissioned Forrester Consulting to evaluate the effectiveness of PC-as-a-service (PCaaS) and the appetite of organizations to use PCaaS. Forrester conducted five interviews with IT decision-makers, with knowledge of desktop infrastructure, or those who had a responsibility with PC life cycle services to explore this topic. Forrester also leveraged the data from two Total Economic Impact™ reports, conducted in 2017 and 2018, respectively, as well as a custom study around PC lifecycle management.

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